At SpeedMotoParts, we stand behind our rugged motorcycle accessories just like we stand by our fellow riders. While we take pride in crafting durable products like our Aluminium Side Cases and Crash Bars, we understand that sometimes a return or exchange is necessary. This policy outlines our straightforward process to ensure your satisfaction.
Eligibility for Returns & Exchanges
- Items must be returned within 15 days of delivery
- Products must be in original, unused condition with all packaging and tags
- A proof of purchase is required
Non-Returnable Items
Due to their specialized nature, the following items cannot be returned or exchanged:
- Custom-fitted accessories (like specific Alurack Topcase carriers or C-Bow Carrier Systems)
- Leatherbags and Hydration Packs that show signs of use
- Any item that has been installed or modified from its original condition
The Rider-Friendly Return Process
Step 1: Initiate Your Return
Email our Rider Support team at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer an exchange or refund
Return Request Template:
Subject: Return Request for Order #[Your Order Number]
Dear SpeedMotoParts Team,
I would like to request a return/exchange for my recent order #[Order Number]. The item(s) I wish to return are: [List Items].
Reason for return: [Brief Explanation]
Please advise on next steps.
Best regards,
[Your Full Name]
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions.
Step 3: Package & Ship
Securely package your items (we recommend using the original packaging for products like our Engine protection plates or Fender Guards) and include all original contents.
Step 4: Send Back to Us
Ship your return to:
SpeedMotoParts Returns2814 Swick Hill Street
Charlotte, US 28263
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days after receipt
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Allow 5-10 business days for the refund to appear in your account
For exchanges, we’ll ship your replacement item via your preferred shipping method once the return is processed.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product (like Center Stands instead of Kickstand enlargements):
- Contact us immediately at [email protected] with photos of the issue
- We’ll arrange for a replacement at no additional cost
- In some cases, we may ask you to return the original item with prepaid shipping
Ride With Confidence
We want every SpeedMotoParts purchase – whether it’s our Handguards, Lock-it Sidecarrier, or Leatherbag holders – to enhance your riding experience. If it doesn’t meet your expectations, our hassle-free return process ensures you’re back on the road with the right gear.
For any questions about returns, exchanges, or our rugged motorcycle accessories, contact our Rider Support team at [email protected].
Ride safe, ride prepared,
– The SpeedMotoParts Team